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Privacy Policy

At Stokedman Studios, we respect your privacy. We collect and use personal information only when we need it to provide our products and services, process your orders, communicate with you, keep our website secure, and meet our legal obligations.

We do not sell your personal information.

We also use limited website analytics and advertising technologies to understand how our website is used and how our advertising performs. Details about these technologies are explained below.

This Privacy Policy explains how Stokedman Composite Studios Ltd., doing business as Stokedman Studios (“Stokedman Studios”, “we”, “us”, or “our”), collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with us.

1. Information We Collect

We collect only the information we reasonably need for the purposes described in this Privacy Policy.

Information you provide to us

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information you provide when contacting us
  • Information needed to process your payment

Payment information

Payments made through our website are processed by third-party payment providers, including WooCommerce and Stripe. We do not need or retain your complete credit card information.

You can review the privacy policies of these providers for more information about how they handle payment information.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • General information about how you interact with our website

This information is primarily used to keep our website secure, understand website performance, and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Communicate with you about your order
  • Respond to questions and customer service requests
  • Provide products and services you have requested
  • Maintain and improve our website and services
  • Prevent fraud and protect the security of our website
  • Understand how visitors use our website
  • Measure and improve the effectiveness of our advertising
  • Send marketing communications where permitted and where you have chosen to receive them
  • Comply with applicable laws and legal obligations

We do not use your information for unrelated purposes without an appropriate legal basis or your consent where consent is required.

3. When We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business and provide our products and services.

For example, information may be shared with providers that help us with:

  • Payment processing
  • Website hosting and technology
  • Shipping and delivery
  • Website analytics
  • Advertising and marketing
  • Customer communications
  • Fraud prevention and website security

These providers receive only the information reasonably necessary to provide their services.

We may also disclose information where required or permitted by law, such as to comply with a legal request, protect our rights, prevent fraud, or protect the safety and security of our business and customers.

If Stokedman Studios is involved in a merger, sale, financing, acquisition, or other business transaction, personal information may also be transferred as part of that transaction, subject to applicable privacy laws.

4. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to provide basic website functionality and understand how visitors use our website.

We may use services such as Google Analytics to understand website traffic and improve our website.

We may also use advertising technologies such as Meta Pixel and related Meta advertising tools to measure advertising performance, understand interactions with our website, and help us show relevant advertising.

These technologies may collect information such as your IP address, browser information, pages visited, and actions taken on our website.

Where required by law, we will provide appropriate choices regarding cookies and similar technologies.

You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send you information about our products, services, promotions, or other news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still contact you when necessary to fulfil an order, provide customer service, or communicate about an existing transaction.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business and financial records, resolve disputes, prevent fraud, and comply with legal and accounting requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to any legal or legitimate business requirements that require us to retain it.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, where permitted by law
  • Withdraw consent where we rely on consent to process your information
  • Opt out of marketing communications
  • Ask questions about how your information is collected and used

Some rights are subject to exceptions or limitations under applicable law.

To make a privacy request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

Our website is not directed toward children under the age of 18, and we do not knowingly collect personal information from children under 18.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.

10. Third-Party Websites

Our website may contain links to websites operated by third parties, including payment providers, social media platforms, and other services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, or if you would like to make a privacy request, please contact us:

Stokedman Composite Studios Ltd.
Doing business as Stokedman Studios
Email: ahoy@stokedmanstudios.com

We will respond to privacy requests in accordance with applicable privacy laws.